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FAQ: Answers to Store Credit Queries

Sometimes circumstances prevent us from issuing cash refunds for orders, especially for transactions made using PayPal. However, if you have an issue with your order and a refund isn’t possible, we offer an alternative – store credit with no expiry date.

Fear Not, Your Store Credit Won’t Expire

  • Sign In to Your Account First

    Before you use your store credit at checkout, make sure you're signed in to your account using your registered email address. If you have trouble logging in, it's easy to reset your password and regain access to your account. If you need help resetting your password, please contact customer support, and we'll send you a link to reset it.

  • Monitor Your Wallet Balance

    Your credit at ModafinilUK will be added to your account and can be used for future transactions. It can be combined with ongoing promotions to ensure savings on your next purchase. Once credited, your account balance will automatically be deducted from your next transaction, requiring no further action on your part. To track your balance, simply log in to your ModafinilUK account and go to the "My Wallet" section where your available credits will await use in your next shopping session.

  • Infinite Store Credit: Automatically Used at Checkout

    Relax knowing that your account balance has no expiry date and is automatically applied at checkout. If your order exceeds your funds, you'll only pay the excess. Conversely, if your order falls short of your store credit, the remaining balance will stay in your ModafinilUK account, awaiting your next shopping spree whenever you wish. Your money is safe and is always at your disposal.

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Frequently Asked Questions

Upon submitting your refund request, if we are unable to process a cash refund, we’ll issue a full store credit to your account, including shipping costs. A confirmation email will be sent to you informing you of the credit added to your store account. Your funds will be available for use when you’re ready to make another purchase, with your balance automatically applied at checkout. If your order total exceeds your funds, the excess amount will be charged. Conversely, if your order total is less than your store credit, the remaining balance will stay in your ModafinilUK account.

You don’t have to worry about having enough funds to place an order. Even if you run out of funds, you can still place your order with confidence. Our system will automatically charge you the difference, so you can enjoy a stress-free shopping experience.

You may be able to use part of your funds. For example, if your order totals £40 and you have a balance of £120, your remaining balance will be £80.

To utilise your available balance, you must have an active account and remain logged in when completing your purchase.

You can check your account balance in your Wallet. Log in to your account, navigate to the Wallet tab and select the “Wallet” link to view your available funds.

To use your funds at checkout, follow the instructions below:

  • Log in to your account.
  • Select the items you want to purchase, add them to your Cart and then proceed to the Checkout.
  • You will see a Wallet payment option with your available funds.
  • Choose the Wallet payment method to activate your balance.
  • Complete the checkout process to confirm your order.

You have the choice not to use your funds and reserve them for future orders. When you proceed to checkout, you will be able to select any payment method you prefer, such as your Wallet, where your funds are securely stored.

If you require assistance with balance withdrawal, refunds or non-delivery, please feel free to contact our dedicated customer support team. We pride ourselves on our 100% satisfaction guarantee to ensure our customers get the help they need.

Could You Please Give Me the Latest Update on My Store Balance?

 
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