Privacy Policy

How we handle your information

Information plays a large role in determining the quality of the services we provide in this store. In order to serve you well, we collect basic information that helps us understand your browsing patterns and preferences. In this way, we’re able to provide you with a better browsing experience each time you visit.

The information we collect includes your home address, name and email address. We collect this information when you purchase products from our store to get to know you better and for shipping purposes. We also collect the IP (Internet Protocol) address of your computer if the web browser you’re using allows us to do so. This allows us to customise our web pages to be specific to your device for each session.

With your permission, we may use your email address for promotional purposes. We often notify customers who have opted in with information about price reductions, new products that may be of interest to you and updates on changes to our site.

How we get your consent

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Before you purchase any products from our store, you will be asked to provide all of the basic information listed above. You will also need to verify your credit card and confirm your billing address. This allows us to make the proper arrangements for the smooth delivery of your products and a successful return.

While these are important steps, we may not be able to complete a transaction without your consent. Therefore, by providing this information, you agree that we may use it only for the purposes we have stated.

For secondary purposes, which may include marketing, we will obtain consent either by giving you the opportunity to opt out of the use of the information, which will be clearly stated, or by asking you directly for your consent.

Disclosure

While we will not disclose the information you provide to us to any third party without your consent, we may do so in circumstances where we are required to do so by law. For example, we may do so if you breach our Terms of Use or if the law requires us to disclose your information in order to take necessary action based on actions you have taken.

About WordPress

Our shop is hosted by WordPress Inc. WordPress is a third party platform that provides us with all the necessary e-commerce tools to give our customers everything they need for a smooth and seamless transaction. One of the services that WordPress provides is a database to store all of our information. Therefore, any information you provide to us is stored securely on their server, which is protected by a secure firewall.

Third party services

In addition to WordPress, we work with other third party service providers to provide you with the best possible shopping experience. Payment gateways and other payment processors are other third party services we use.

With respect to your information, these third party service providers will only collect and use the information they are permitted to collect to the extent necessary to provide the service they are contracted to provide. They will not receive any information beyond what your consent allows.

However, it should be noted that third party service providers such as WordPress, payment gateways and other transaction facilitators have their own policies. It is therefore advisable to take the time to review their policies to learn and understand the extent to which they use the information we provide to them to process your transactions. Reading their policies carefully will also help you understand how they treat your personal information based on how you interact with our store.

It is also in your interest to know that some of the third parties whose services we use (in particular the payment processors) may be located in a different location from us or from you. This means that they may be subject to a different jurisdiction and will therefore handle your information in accordance with the laws of the jurisdiction in which they are located. Therefore, when you decide to proceed with a transaction in our store and give your consent, you do so with this possibility in mind.

To further illustrate what has been said, let us take the example of a customer of ours based in the Netherlands who makes a transaction that is processed by a payment processing service provider based in France. If such a transaction (purchase of a product) takes place, the customer’s personal information collected by us from the payment processor will be subject to UK law.

In addition, we are not responsible for the privacy practices or policies of other sites. Therefore, if a link on our site takes you to another website or application, any activity that takes place there is not subject to the terms and conditions or policies of our store. We encourage you to read the privacy policy or terms and conditions that apply to that particular site.

Security

We take all necessary precautions, consistent with industry best practices, to protect your personal information and the information that may be collected as a result of your interaction with our site. We do our best to ensure that your information is never disclosed, lost, misused, destroyed, accessed or altered.

With respect to your credit card information, it is protected during transmission over the Internet using Secure Socket Layer (SSL) encryption and stored using AES-256 encryption. While no data transmission over the Internet can be guaranteed to be 100% secure, payment processing service providers and browsers regularly update security patches to close any loopholes. We keep abreast of and follow all necessary safeguards, including meeting all PCI-DSS requirements to protect user information.